Onion

Help & Support

The browser is stuck: links don't work & typing in an address doesn't do anything.

Try force-quitting the app and opening it again.

• Double-tap the "home button" on your device to open a screen showing app thumbnails; you can swipe left and right to see different apps in this screen. Find Onion in this list and swipe up to remove it from the list. Once Onion is removed from the list, the app has been exited successfully. Press the "home" button to exit this app menu.

(The way Tor is is implemented in this app can conflict with the way iOS handles "sleeping" apps. This problem sometimes happens when the phone goes to sleep or if you go to another app and then come back.)

The app is stuck on “Connecting…”

Try force-quitting the app and opening it again.

• See instructions in the above answer.

(Your network provider may be blocking connections to Tor. If you are an advanced Tor user and would like to try using "bridge" nodes to access Tor, see the "Using Bridges" section below.)

I'm having trouble accessing name of hidden service.

First make sure your iOS device is updating it's time automatically (Settings→General→Date & Time→Set Automatically), since connections to .onion sites require accurate system time.

Second, try accessing another hidden service — such as the hidden service for the DuckDuckGo website (https://duckduckgogg42xjoc72x3sjasowoarfbgcmvfimaftt6twagswzczad.onion) — to see if it's an issue with the hidden service you're trying to use. If you can connect to other services, the one you are trying to access may be down. As mentioned the Tor Help Desk Roundup in this post, "Hidden services are solely under the responsibility of their operators and they are the only one that can do something when a hidden service goes offline."

Still having issues? Have other issues?

Please contact us.