Specific Terms of Use of the Orange Phone Pro Service

These Specific Terms of Use of the « Orange Phone Pro » service, are governed by the General Terms of Use of the Orange Phone Service as well as the General Terms of Use of Orange Business Services.

ARTICLE 1 - DEFINITIONS

In these Specific Terms, the following terms have the meanings given to them in this section unless otherwise stated.

Pairing or Pair:
refers to the technical procedure of associating the shared company Number with the mobile number of the User using the Service.

Application:
refers to the mobile Orange Phone application which, installed on a compatible mobile device, allows the Pairing and access to the Service.

Customer:
means the legal entity holding the Contract entered into for his business needs with Orange Business Services.

User:
means the individual, under the responsibility of the Customer, located in continental France in the coverage Areas, authorized by the Customer to use the Service in the context of his professional needs.

Shared company Number:
means the geographical or non geographical (08/09) number of the operator of his choice, in the range of numbers that are authorized by the consumption law (see NOR : EINC1522537A), shared by many Users, that the Customer wishes to Pair with the Application and for which he is the owner.

Mobile Number:
refers to the MSISDN number attached to the SIM card of the mobile device that the Application with which the User wishes to use the Service is installed on.

Service:
means the Orange Phone Pro service, under these terms. This service is offered as an option for an Orange Enterprise mobile offer.

Coverage area:
means the geographical area within which the telecommunication service of the mobile offer is accessible by the User.

ARTICLE 2 - PURPOSE OF SPECIFIC TERMS

The purpose of these Specific Terms is to set forth the conditions under which Orange provides the Orange Phone Pro Service enabling the User to send and receive calls to and from the shared conmpany Number on the App.
These Specific Terms are made up by the following contractual documents shown in hierarchical order of decreasing legal value:

ARTICLE 3 - DESCRIPTION OF THE ORANGE PHONE PRO SERVICE

3.1 Description of the basic features of the Service
 The Service allows the User:

3.2 Activation of the Service
 To access the Service, the Customer should hold a compatible mobile offer from Orange Business Services (hereinafter referred to as a mobile offer) and subscribe to the Orange Phone Pro option, and order the service from the customer support.
After installing the Orange Phone Application, the User is asked to proceed with the various steps required to Pair the Mobile Number with the shared company Number. These various steps are described and performed within the Application.

3.3 Service Pricing
 The financial terms of the Service are described in the applicable Price Sheet.
Payment terms are defined in the general terms of Orange Business Services.

3.4 Use of the Service
 All communications made and received via the shared company Number declared by the User in connection with the use of the Service are deducted from the corresponding mobile offer subscribed by the Customer. It is therefore the latter’s responsibility to ensure that the mobile offer he has subscribed is site for the use of the Service by its Users.
The Customer is informed and accepts that an unsuitable mobile offer is likely to lead to additional costs not related to the Service.
The various calls to the numbers excluded from the mobile offer are billed at the rates defined by the mobile offer concerned. The Customer should refer to the price description of his mobile offer to consult all such numbers and their rates.
All calls transferred from the shared company Number to the Orange Phone Pro service will be deducted from the offer associated with the shared company Number subscribed by the Customer. It is therefore the latter’s responsibility to ensure that the shared company number offer he has subscribed with the corresponding Operator is suitable for the use of the Service by its Users.

ARTICLE 4 - ORANGE PHONE PRO SERVICE SUPPLY TERMS

To benefit from the Orange Phone Pro Service, the Customer should:

For each mobile number of the mobile offer, the Customer can pair only one shared company Number.

The Customer is responsible for compliance with all these specific terms by the User (s).

The Service is accessible from the Customer's Orange Phone Application that will be activated by the User. The User should be located in a coverage Area of his mobile operator.

The performance of the Service depends on the Coverage Area in which the User is located. Orange cannot be held responsible for malfunctions related to the use of third-party networks.

ARTICLE 5 – COMMITMENTS OF THE CUSTOMER

The Customer performs the installation and configuration of the Service under his own responsibility, according to the detailed process within the Application.

The Customer is solely responsible for any damage caused by himself or one of his employees to Orange or to third parties in connection with his use of the Service.

The Customer also holds Orange harmless against any improper and abusive use of the Service.

The Customer assures that he is the owner / or has the authorization of the owner of the shared company Number.

Improper or abusive use of the offer possibly incurring the liability of the Customer and, where applicable, the User include:

The Customer therefore bears full responsibility for any use of the Service that does not comply with these terms and more generally bears full civil and criminal liability in the event of third-party claims in this respect and the actions they entail including but not limited to, impersonation, intellectual property, personality rights and minor protection.

The Customer agrees to hold harmless on first request, including in the event of a non-final court ruling, against, and to compensate Orange for any direct loss that Orange may incur if its liability is incurred by a third party, in connection with a claim, action or complaint related to the use of the Service by the User.

ARTICLE 6 - ORANGE'S COMMITMENTS

Orange implements in the framework of the Service the necessary means to ensure the transmission and reception of calls to and from the Application and implements the necessary means to ensure the continuity and maintenance of the Service.

Orange reserves, in particular for reasons of maintenance or security of the Service, the right to suspend temporarily and in case of emergency without prior notice, access to the Service or to certain of its functions.

ARTICLE 7 - TERM AND TERMINATION

The Customer subscribes to the Service for a minimum duration chosen IN the order. The Customer may terminate the subscription to the Service by simply calling his mobile customer service. The Service will be terminated within 30 days.

As of the effective date of termination, the Customer no longer benefits from the benefits of the Service. Termination of the Service does not automatically terminate the mobile offer subscription contract.

In the event of non-compliance with these specific terms by the Customer and / or the User, Orange reserves the right to interrupt temporarily the access to the Service while collecting explanations.

After the Service suspended and after formal notice sent to the Customer unsuccessful for a period of fifteen (15) days, Orange will be entitled to terminate the Service unless the cause of the suspension has disappeared during this period or if Orange grants additional time to the Customer to perform his duties.

ARTICLE 8 - PERSONAL DATA

The personal data relating to the Customer collected by Orange SA or any other company having the same guarantees as Orange and belonging to the Orange Group, are processed within the framework of the performance hereof according to the provisions of article 25 of the General Terms of Orange Business Services, in accordance with the provisions of the European Regulation (Regulation (EU) 2016/679 dated 27 April 2016 "General Data Protection Regulation" or "GDPR" on Data Protection.

The personal data relating to the User collected by Orange SA or any other company having the same guarantees as Orange and belonging to the Orange Group are processed in the context of the execution of the present, in accordance with the provisions of the said European Regulation (EU) on Data Protection. The User benefits in accordance with the EU Regulation, of a right of access, opposition, deletion, rectification and portability of his personal data (hereinafter his "Data") and that he is likely to provide in the context of the use of the Service, as well as a right to limit the processing.

To do so the User may write to : Orange Business Services, Gestion des données personnelles, CS 30380, 59203 Tourcoing Cedex.